Refund policy

Return & Refund Policy

Returns

We want you to love your Your Beauty Lab purchase. If you’re not completely satisfied, you may request a return within 30 days of receiving your order.

To be eligible for a return:

* The item must be unused and in its original condition.
* The item must be returned in its original packaging.
* Proof of purchase may be required.

Non-Returnable Items

For hygiene and safety reasons, products that have been used, opened, or show signs of use may not be eligible for return.

How to Request a Return

Please contact our Customer Support team at support@yourbeautylabstore.com with your order number and the reason for your return. We will provide you with the return instructions if your request is approved.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and photos of the item. We will work with you to resolve the issue.

Return Shipping

Unless the item is defective, damaged, or incorrect, the customer is responsible for the cost of return shipping.

Cancellations

Orders may be cancelled before they are processed for shipment. Once an order has been processed or shipped, cancellation may no longer be possible.

Contact

For return or refund questions, please contact:
support@yourbeautylabstore.com